EVSOL ENERGY LTD – Privacy Policy

 

Privacy Policy – EVSOL ENERGY LTD

Last updated: 11/8/25

EVSOL ENERGY LTD (“EVSOL”, “we”, “us” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your information in connection with our services, in compliance with the Israeli Protection of Privacy Law, 1981 and its regulations, and, where applicable, the EU General Data Protection Regulation (GDPR).

By using our services, including our mobile application, website, and customer support channels (collectively, “the Services”), you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information directly from you when you register, use, or interact with our Services:

  1. Identification & Contact Details

    • Full name

    • Email address

    • Phone number

    • Residential or billing address

  2. Vehicle Information

    • Car make, model, and type (e.g., EV, plug-in hybrid)

    • License plate number (if required for service)

  3. Payment Information

    • Credit card details entered via the app or website (processed securely through PCI-DSS-compliant payment providers; we do not store full card numbers on our servers)

  4. Account Information

    • Login credentials (username, encrypted password)

    • User preferences

  5. Service Usage Data

    • Charging session details (start/end times, energy consumption, cost)

    • Location of charging stations used

    • Technical and diagnostic information from the charging hardware via OCPP

  6. Device & Technical Data (collected automatically)

    • IP address

    • Device type and operating system

    • Browser type and version

    • Mobile app version

2. How We Use Your Information

We process your personal data for the following purposes:

  • To provide and operate our charging services, including payment processing and customer account management

  • To verify your identity and prevent fraudulent activity

  • To process transactions and issue invoices

  • To manage charging sessions and technical support

  • To send service-related communications, alerts, and updates

  • To provide customer support and handle inquiries

  • To comply with legal and regulatory requirements

  • To improve our services, software, and customer experience

  • For security, monitoring, and fraud prevention purposes

We do not sell your personal data to third parties.

3. Legal Basis for Processing

In accordance with Israeli law and, where applicable, GDPR, we process your personal data based on:

  • Performance of a contract – to deliver the services you requested

  • Compliance with legal obligations – to meet regulatory and tax requirements

  • Legitimate interests – to operate, secure, and improve our services

  • Consent – when required (e.g., for marketing communications)

4. Sharing of Information

We may share your personal data with:

  • Service Providers – including payment processors, hosting providers, and technical support vendors, bound by confidentiality and data protection agreements

  • Regulatory and Legal Authorities – when required to comply with applicable laws or legal processes

  • Business Successors – in the event of a merger, acquisition, or sale of assets, provided that such parties agree to protect your data in accordance with this policy

  • Affiliates and Partners – where necessary to deliver joint services, under strict confidentiality terms

5. Data Storage and Transfers

Your information may be stored in Israel or in secure data centers abroad. Where data is transferred outside Israel, we ensure an adequate level of protection in line with the requirements of the Protection of Privacy Law and relevant international standards.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy, or as required by law:

  • Billing and transaction data – retained for 7 years for legal and tax purposes

  • Account information – retained until account closure and up to 12 months thereafter for dispute resolution

  • Charging session data – retained for operational and billing purposes for as long as required by law

7. Your Rights

Under Israeli law and GDPR (if applicable), you have the right to:

  • Request access to your personal data

  • Request correction or deletion of inaccurate data

  • Withdraw consent where processing is based on consent

  • Request restriction of processing in certain cases

  • Object to processing based on legitimate interests

  • File a complaint with the Israeli Privacy Protection Authority or relevant supervisory authority

Requests should be sent to info@evsol.co.il.

8. Security Measures

We implement industry-standard security measures, including:

  • Data encryption in transit and at rest

  • PCI-DSS-compliant credit card processing

  • Access controls and authentication measures

  • Regular security audits

However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute protection.

9. Cookies and Tracking

Our website and application use cookies and similar technologies for authentication, service optimization, analytics, and personalization. You can adjust your browser settings to block cookies, but some features may not work.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect their personal information. If we become aware of such collection, we will delete the data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and take effect from the date of publication. If material changes are made, we will notify users via email or app notification.

Contact Us
EVSOL ENERGY LTD
Email: info@evsol.co.il
Phone: 077-444-7321
Website: https://evsol.co.il

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